FAQ's

Question 1

Why do you have a limited product range?

Answer

Type4 is a start-up and essentially ran by very few poeple. We will be operating purely off of demand to begin with. Products regularly requested will be stocked on the site. The selection we have started with are products we thought may be popular whilst our stock is limited.

Question 2

Is type4 black owned?

Answer

Yes! Type4 is ran by black women with afro textured hair. We know and have used the products we want to sell. We think this makes us the perfect go to base for purchasing afro hair care products.

Question 3

Can I return an item?

Answer

Unfortunately not. Returns are currently unavailable.

Question 4

How much is delivery and how long will it take?

Answer

2nd Class delivery: £3.05* (3-5 Business days) 1st Class delivery: £3.99* (1-2 Business days) Tracked 48: £4.99* (2-3 Business days - tracked) *Delivery is calculated by order weight. Prices will vary as order size increases. You will be notified when your order has been dispacted. We aim to dispatch either same day or next day from the time of purchase.

Question 5

How do I request a product to be sold?

Answer

Through our contact us page. There you can find a request form. Please note, only products requested multiple times will be stocked, so if there's something you, your family or friends want to buy from us, make sure you all request!

Question 6

Do you stock black owned brands?

Answer

Yes and if you are a black owned brand owner and would like to partner with us, please get in touch! We would love to stock black owned products on type4.

Question 7

I have a problem! How can I get in touch?

Answer

Easy. The best way to get in contact is through our chat service (bottom right). I always have my phone handy so I should be able to respond asap. The next way is to email typefourstore@gmail.com. I check our emails daily so a response shouldn't take too long. Alternatively, we have twitter, instagram and facebook. @typefourstore is our username across the board (but there are also links on the contact us page). You can message us on there and once again, someone will get back to you as soon as possible. So please, feel free to get in touch whenever. Type4 is a new, fresh business and building relationships with our customers is top priority.